Refund policy

30-Day Return and General Refunds
1. Althea offers a 30-day unconditional refund to all of its members. If you are not completely satisfied with your purchase, you must contact Althea by email (help@althea.kr) within 30 days upon receiving the product(s) and we will provide you with some simple instructions on returning your product(s) for a full refund, subject to the following terms and conditions.
a) You must first inform us by email before returning the items(s) for a refund
b) Product must be in its original packaging upon return
c) Please include the necessary information (upon contacting us) for us to identify your product(s) and purchase
d) Item(s) returned is/are not a promotional order item
e) Refunds will be processed within 7 business days after we receive your returned item(s)
f) You must arrange and pay for the return shipping postage. Upon receiving your item(s), Althea will reimburse up to RM10/ ₱100/ S$3/ Rp25,000/ $10 for your postage fees. Customers residing outside of Malaysia, Philippines, Singapore, Indonesia and US will not be reimbursed.
g) We will refund you the purchase price (excluding international shipping charges, or discounts, if any)
h) International shipping charges (if item(s) is/are shipped free) will be deducted from the total refund of your returned item(s)

2. All refund for payments made other than credit card will be in the form of Althea Reward Points only.
3. All reimbursements (if any) will be in the form of Althea Reward Points.
4. Discount coupons or Althea Reward Points are non-refundable/ restorable.

Abuse of 30-Day Return
At any time, Althea reserves the right to revoke any and all benefits of the 30-Day Return (including the right to cancel a previously awarded refund, if it is found that a customer has attempted to or has violated or circumvented the 30-Day Return Terms & Conditions. If the 30-Day Return is being intentionally abused or manipulated to circumvent its intent, Althea reserves the right to reject future 30 Days Return claims from any persons who participated in such actions.